By requiring multiple forms of authentication, MFA significantly reduces the risk of a security breach caused by stolen or weak passwords. Even if an attacker manages to obtain a user’s password, they would still need access to the second factor of authentication in order to gain access to our systems.

At Feesable, we take security very seriously, and we recognise that passwords alone are not enough to protect against today’s sophisticated cyber threats. That’s why we have implemented MFA as a standard security measure across all of our systems and applications.

We also require that our employees use MFA whenever accessing systems containing company or client data, as it can help protect against identity theft and other forms of cybercrime.

If you already have an Authenticator app setup on your portable device or computer, read our Setting up MFA guide. If not, here are some of our favourites:

• Authy is free and known for its user-friendly interface and the ability to back up your authentication codes. This is helpful in case you change or lose your device.
• Lastpass – If you use the LastPass password manager, their free authenticator app is a good choice. It offers seamless integration with the LastPass manager and secure backup for your configuration.
• 1Password – If you use 1Password as your password manager, their authenticator feature can be handy. It keeps your passwords and MFA codes in one secure place.
• Google Authenticator is free and one of the most popular and widely used authenticator apps. It’s easy to set up and can be used for various online accounts.
• Microsoft Authenticator – If you’re in the Microsoft ecosystem, this app works well. It not only generates TOTPs but also supports push notifications for quick and easy authentication.

Remember, the effectiveness of an authenticator app isn’t just about the app itself; it’s also about how securely you use it. Make sure your device is protected with a strong PIN, password, or biometric lock. Also, consider enabling any available security features for the authenticator app itself, such as biometric access.

When you log in on a device, you can choose to “Remember this device”. This will allow you to login using just your username and password for the next 15 days. If you log in using a different device (or even a different browser on the same device) you will need to enter the MFA code again. Ensure you never use this option when you’re using a shared device

If for some reason you cannot access your MFA device so can no longer authenticate, please contact [email protected] and we will reset your MFA so you can set it up again on the next login.

Once you have logged in, your session will be logged out after 30 minutes of inactivity. If you checked ‘Remember this device” when logging in, you won’t need to re-do MFA until after 15 days.

Yes, many MFA authenticator apps allow you to set up multiple devices for authentication, like your smartphone and a backup device, to ensure you’re not locked out if one device is unavailable. Check out the documentation for your chosen Authenticator app.

Due to the sensitivity of data, and the implications of an account being hacked, we recommend you enable MFA, as it significantly boosts security.

If your school requires MFA, then all users associated with that school will also require MFA. This is a choice set by the school IT department.

MFA can however be disabled for a school, and hence all associated users, if desired.

No. We’re committed to protecting your account with the best security available. However, you may choose to use a paid Authenticator app on your phone or computer, instead of a freely available one such as Authy. This is entirely your choice.